Terms & Conditions
Please allow two days for processing. We ship USPS 2 day express shipping to anywhere in the US, Canada or Mexico. We are unable to deliver to P.O. boxes. For time sensitive purchases, please contact the shipping dept at (682) 250-3315 to verify availability and to ensure shipping expedition. Customers will not receive notification of shipment or tracking information unless specifically requested. Customers may receive shipping and tracking information by emailing: firstname.lastname@example.org
The following processing and delivery costs are for merchandise and described on our web site. All prices are expressed in U.S. currency.
USA/Canada/Mexico- $60 flat rate 2 express shipping USPS
Australia and Overseas- &150 flat rate USPS Priority Shipping
RETURNS & EXCHANGES
All our Saddles are handmade of the finest materials and are priced to sell at the most competitive cost. Once a saddle is ridden it can no longer be re-sold as new. Return Shipping Cost and Restocking Fees will be applied. See conditions below:
New Saddles should be returned within 14 days of receipt, include the vendor packaging, and be in the same condition as when it was received. All returns must be shipped via FedEx, USPS or UPS. A 20% restocking fee will be applied. Please allow 2-weeks for the processing of your return.
Used Saddles should be returned no later than 10 days after receipt, and may be returned for a store credit only. A 10% restocking fee will apply. Please allow 2-weeks for the processing of your return.
PROVIDE ORIGINAL RECEIPTS/INVOICE ON SHIPPED ITEMS:
On the front of your receipt (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund (for exchanges please call first). No returns after 30 days.
Ship prepaid and insured, to:
Pines Place Shipping Dept
1821 Glenwick Dr
Fort Worth, TX 76114
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with Pines Place LLC, both at shows and online. Some examples are when you:
• Create an account on our websites;
• Make an online or in-store purchase from us;
• Conduct a transaction where we collect information;
• Request customer service or contact us;
• Submit a testimonial, rating or review, or other user-generated content that may be posted on the site;
• Participate in a contest, sweepstakes, promotion, or survey; or
• Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in a encrypted form.